1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners about how the site is used.
Similar technologies — such as web beacons, pixels, and local storage — serve related purposes and are collectively referred to as "cookies" in this policy.
2. Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as secure login, session management, and payment processing. You cannot opt out of essential cookies without affecting how the site works.
- Session authentication cookies
- Security and fraud prevention cookies
- Load balancing cookies
Functional Cookies
These cookies remember your preferences to provide a more personalized experience, such as your preferred language, saved progress in courses, and display settings.
- Language and region preferences
- Course progress and bookmarks
- Theme and accessibility settings
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website — which pages are most popular, how long people spend on each section, and where users encounter difficulties. This information helps us improve the platform.
- Google Analytics (anonymized IP addresses)
- Internal usage analytics
- Error monitoring and performance tracking
Marketing Cookies
With your consent, we use marketing cookies to understand how you found us and to measure the effectiveness of our advertising campaigns. We do not use these cookies to show you ads on third-party websites.
- Referral source tracking
- Campaign attribution cookies
3. Third-Party Cookies
Some cookies on our site are placed by third-party services we use, including:
- Stripe — payment processing and fraud prevention
- Google Analytics — website analytics
- Intercom — customer support chat
- YouTube — video content embedded on our platform
These third parties have their own privacy policies governing their use of cookies. We recommend reviewing their policies for more information.
4. Managing Cookies
Browser Settings
You can control cookies through your browser settings. Most browsers allow you to:
- View cookies that have been set
- Block all or certain categories of cookies
- Delete cookies when you close your browser
Visit your browser's help documentation for instructions: Chrome · Firefox · Safari.
Cookie Consent Tool
When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can update your preferences at any time by clicking "Cookie Settings" in the footer of our website.
5. Impact of Disabling Cookies
Disabling essential cookies will prevent you from logging in and using core features of the platform. Disabling functional cookies may mean your preferences are not saved between sessions. Disabling analytics and marketing cookies will not affect your ability to use the platform, but it may limit our ability to improve our services.
6. Changes to This Policy
We may update this Cookie Policy periodically. When we make changes, we will update the "effective" date at the top of this page. We encourage you to review this policy regularly.
7. Contact Us
If you have questions about our use of cookies, contact us at privacy@mentora.com.
Last updated: January 1, 2025.