Privacy Policy

1. Overview

Mentora Impact Circle ("Mentora," "we," "our," or "us") operates the website at mentora.com and provides financial education services tailored to immigrant families in the United States. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Information You Provide Directly

Account information: name, email address, phone number, and password when you create an account.
Profile information: immigration status (for eligibility purposes), country of origin, household size, and financial goals — only if you voluntarily provide them.
Payment information: billing address and payment card details, processed securely through our payment provider. We do not store full card numbers.
Communications: messages you send us via contact forms, email, or live chat.
Survey and feedback responses.

Information Collected Automatically

Usage data: pages visited, features used, time spent, and navigation paths.
Device information: IP address, browser type and version, operating system, and device identifiers.
Location data: country and region inferred from your IP address (we do not collect precise GPS location).
Cookies and similar technologies — see Section 5.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our educational platform and services.
Process payments and manage your subscription.
Personalize your learning experience and recommend relevant content.
Send service-related communications (account updates, receipts, security alerts).
Send educational newsletters and promotional materials — you may opt out at any time.
Respond to your questions and provide customer support.
Monitor and analyze usage trends to improve our platform.
Detect and prevent fraud, abuse, and security incidents.
Comply with applicable laws and legal obligations.

We will never sell your personal information to third parties for their own marketing purposes.

We may share your information with:

Service providers: companies that help us operate our platform (payment processors, email delivery, analytics, cloud hosting). These providers are contractually obligated to protect your data and may only use it to provide services to us.
Licensed financial advisors: if you request a consultation, we share your name and contact information with the advisor you are matched with.
Legal requirements: when required by law, court order, or to protect the rights, property, or safety of Mentora, our users, or others.
Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

We do not share, sell, or rent your personal information to advertisers or data brokers.

5. Cookies & Tracking

We use cookies and similar tracking technologies to operate and improve our services. For full details, see our Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie consent tool.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it longer to comply with legal obligations, resolve disputes, or enforce our agreements.

Aggregated, anonymized data (with no personally identifiable information) may be retained indefinitely for research and analytics purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you.
Correction: request that we correct inaccurate or incomplete information.
Deletion: request that we delete your personal information, subject to certain exceptions.
Portability: receive your data in a structured, machine-readable format.
Opt-out of marketing: unsubscribe from promotional emails at any time using the link in any email we send.
Do Not Sell / Share: we do not sell or share personal information for cross-context behavioral advertising.

To exercise any of these rights, contact us at privacy@mentora.com. We will respond within 30 days.

8. Children's Privacy

Our services are intended for adults (18 years of age and older). We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete it promptly. If you believe we have inadvertently collected such information, contact us at privacy@mentora.com.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS), access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (if you have an account) or by posting a notice on our website at least 30 days before the changes take effect. Continued use of our services after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@mentora.com
Mail: Mentora Impact Circle, Attn: Privacy, [Address], United States

This policy was last updated on January 1, 2025.